Customer Care Center Specialist

Job description:

Ensure Reporting Operational and Sales Results of the ZC.
Prepare the disintegration of ZC sales targets to individual departments and individual channels (agents, IVR, SMS).
For Team Leaders and ZC agents, create a presentation layer to meet ABS goals, operational indicators, and update it regularly.
Work actively to automate reporting used and to implement new reporting / analytics tools.
Participate in special projects and work in teams according to the needs of the company.
Organize and coordinate information retrieval from internal customers of all relevant departments in accordance with defined KPI's.


Secondary or post-secondary education.
Very good knowledge of MS Access, MS Excel and MS Word, good knowledge of MS PowerPoint, MS Outlook and reporting tools used in TMCZ (Business Objects)
Ability to effectively communicate and respond to stimuli and feedback.
Logical thinking.
Negotiating skills and ability to argue.
Tacking things up and emphasizing the organization of your own work.
Proactive and positive approach to problem solving and change.
Independence and ability to judge.

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