Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Plans, controls and is responsible for complete application-based request fulfilment.
Support and consult Service Delivery Management
Coordinates incident, problem, change, escalation management and operational documentation
Coordinates customer-driven and / or technical changes during service lifecycle
Coordinates change approval in face of all Change Advisory Boards
Job specific accountabilities:
Functional steers whole service chain for small to medium applications/services
Independently executes standard tickets to provide service according to KPIs.
Support Junior Administrators to spread knowledge level in the team and develop their skills.
Responsibility for service asset- and configuration management
Support project and other deliverables in order to fulfil KPIs and management requests
Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Work life Coaching
Doctors at workplace
Referral bonus /financial/
Preferable Technical High school degree
Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
Basic project management overview
English (mandatory) B2