ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate with the customer’s maintenance, production and purchasing groups to offer parts, service, and repair solutions to grow the business while working at customer mill sites.
80% of time spent
Uncover existing opportunities at the mill and facilitate a Voith solution and proposal.
10% of time spent
Collect and communicate part information to Voith engineering thru 3D scanning equipment and manual measurements to grow the non OEM business. 3D scanning training to be provided.
5% of time spent
Provide feedback to Voith Paper through call reports and verbal communication to ensure Voith Paper provides the optimal solutions, services to our customer.
5% of time spent
Perform other duties as assigned
The requirements listed in this job description are representative of the management’s assignment of essential function, with knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
SUCCESS FACTORS (Knowledge, Skills and Abilities Required)
Understand customer service needs to offer a Voith solution
Ability to read and understand engineering drawings and specifications.
Pursue discussion with customers and colleagues
Determine customer needs in the territory
Probe customer to ensure we understand their needs and goals
Ensure existing customers are satisfied with Voith Paper products and services
Build a record of Voith installed base in the territory
Communicate with multiple levels of Customer organization for feedback on Voith product and services
Understand how the Voith products can impact customer operations, positively or negatively
Provide feedback to Voith Product managers
Determine product competitiveness, competitors activities
Define market needs for Voith products and services
Minimum of 3 years’ experience in paper industry with an aptitude in maintenance and repair.
Excellent understanding of the paper maintenance and service needs
Basic Microsoft Office
SAP experience preferred
Extensive travel within the region working at customer locations is expected.