Project management, including communicating and reporting project status, resource utilization, and tracking against the team production roadmap.
Conducts training needs assessments and recommends training delivery models and programs.
Creates curricula as required for on-boarding, new solutions training, continuing education, mentor-mentee programs, post-training reinforcement, and other topics as required (e.g., industry knowledge, corporate vision, etc.).
Conducts content interviews with Subject Matter Experts (SMEs), manages the SME deliverable review process, and assists SMEs in delivering training.
Gathers alpha and beta feedback and incorporates process improvements into training that enhance student and stakeholder satisfaction.
Edits instructional or informational materials for content accuracy, training efficacy, and language professionalism.
Work with a wide array of learning and eAuthorware tools including (but not limited to), Captivate, Camtasia, Articulate, Storyline, etc. to create and maintain training deliverables.
Delivers presentations, stand up training, online courses or other instruction to trainers, customers, end users, and various groups within Concur.
Apply adult-learning best practices and methodology on all courseware designed, developed, and delivered.
Design and implement learning objectives and performance tracking for all training deliverables.
Develops subject matter expertise on Concur products.
Participates on launch and sales readiness teams and provide needed collaboration as required by product management and product marketing.
Communicates frequently with people with various technical backgrounds (technical and non-technical).
Ability to work independently under minimal supervision or on a team.
Provides weekly and monthly status reports on both departmental metrics and personal goals status.
Adheres to the learning product design and curriculum specifications
Education, Experience & Training required:
B.A. or B.S. Degree in Instructional Design, Communications, English with writing emphasis, or equivalent work experience.
7-10 years’ experience of course development and/or instruction.
Project Management Tools.
Extensive experience creating, maintaining, and delivering distance learning programs and content (e.g., eLearning, microLearning, vILT, accreditation testing, etc.).
Extensive experience working with SMEs to obtain content, verify training relevancy, and prepare SMEs to present content (when necessary).
Must have strong working knowledge of Microsoft application software (e.g., Word, PPT, Excel, etc.).
Must have extensive working knowledge of Storyline 360 Suite of eAuthoring tools.
Strong working knowledge of Instructional Design Models (e.g., Bloom’s Taxonomy, Kirkpatrick Levels of Learning, etc.).
Accomplished presentation skills.
Job Specific Specialized Knowledge & Skills:
Ability to set priorities, meet deadlines and work independently.
Ability to work in a team environment and be open to change.
Ability to act as a mentor to content developers, trainers, and junior Instructional Designers.
Must be detail-oriented and accurate.
Must be able to maintain confidentiality.
Must possess excellent written and verbal communication skills.
Ability to communicate with individuals at all levels of an organization.
Must be able to provide leadership in a virtual team environment.
Strong one-on-one interpersonal skills.