As Customer/Technical Support Representative you will be an active part of our team that answers and resolves Customer’s tickets providing first level support and helping customers resolve technical problems and respond to customer’s requests in a timely manner (mostly via e-mail).
Very good verbal and written communication skills in English Language
Excellent knowledge of MS Office
Ability to multi-task, prioritize, and manage time effectively
Attention to detail and accuracy
Be able to work in a team environment
Must have high level of initiative, assertiveness and self-direction
Must have strong personal commitment to quality and customer service
Ability to perform with minimal supervision (as your skills and knowledge increase)
Strong desire and aptitude to learn quickly and develop new skills
Must have analytical skills and a creative problem-solving approach
Willing and able to work different shifts to provide 24x7x365 support coverage
A background in computer science, information technology, or a related field will be a strong plus
Experience in a relevant position will be a strong asset
Familiarity with CRM systems and practices
Knowledge of software computer applications and equipment
Monthly salary upon qualifications,
Friendly and challenging working environment,
Constant Extensive Training
Opportunities for further growth and development.
All applications are considered as strictly confidential. After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
Interviews will take place in Blagoevgrad. All candidates will be notified one week prior.
The short list of the candidates will participate in Assessment center selection tests.
Please send curriculum vitae in English to: email@example.com