The focus of your role
We are looking to recruit a Salesforce Tehnical Lead/ Architect for the Digital practice based in London.
This is a permanent, fulltime position and this represents a unique opportunity for someone to enhance their Digital Consulting career.
What you’ll bring
Strong Salesforce experience
Experience with Salesforce Lightning
Experience with Sales cloud, Service cloud, Marketing cloud
Required Salesforce certifications: Application Architect, Integration Architect, System Architect
What you’ll do
Person should demonstrate their knowledge, skills, and capabilities to assessing customer architecture; designing secure, high-performance technical solutions with the Salesforce platform; communicating technical solutions and design trade-offs effectively to business stakeholders; and providing a delivery framework that ensures quality and success
Collaborate with other internal technical architects and leads to gather requirements, define roadmaps, and define technical architectures and solution designs from business and/or technical requirements
Serve as a Subject Matter Expert (SME) on the designed systems and guide consumers on best practices and guidelines on systems integration and use
Design and develop proof of concepts (POCs) as needed, integrating new components with back office systems during the design and requirements phase to evaluate products and integration strategies
Communicate effectively with team members and customer to gain the required knowledge to perform these tasks
Generic Managerial Skills
Who you’ll be working with
Our Digital Customer Experience practice, focuses on providing solutions that enable customer centricity, allowing your customer to interact with a business via their chosen communication medium, be that web, phone or tablet. We facilitate businesses who are seeking to transform to the digital enterprise. What does this mean – digitising processes from the front, middle and back office? An example is, creating a website where a customer can access details about their bank accounts or log an insurance claim and then monitor and track its progress throughout the claims life cycle.
In order to digitise we have aligned with a number of different technology solutions that help to bring our clients’ digital visions to life. BPM solutions, for example, automate front office sales and service processes, while also improving efficiency in the middle office for use cases such as employee or customer onboarding, expense reporting, or even pharmaceutical drug registration. We also work with other dedicated CRM providers such as Salesforce and Microsoft Dynamics. The digital revolution has to address mobile solutions. Our partnership with Prosodie brings the IVR experience into the 21st century with, virtual queuing for an agent without the customer having to make the call.