Customer Service Representative

Employment Type:
Full Time
Sector:
Sales Jobs
Job Role:
Customer Service Jobs
Area:
Shenzhen
Location:
China
Salary:
Competitive
Posted:
17-Apr-18
Recruiter:
Mobile Jobs
Job Ref:
PR00170418

Description

Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support

Required Technical and Professional Expertise

-Excellent command of Japanese and Cantonese
-Basic English Skill. Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
-Call Centre & customer service experience is a definite advantage

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