Operations Manager -Managed Services

Employment Type:
Full Time
Sector:
IT Jobs
Job Role:
Operations and Maintenance Jobs
Area:
Zurich
Location:
Switzerland
Salary:
Competitive
Posted:
20-Mar-18
Recruiter:
Mobile Jobs
Job Ref:
PR00170418-X

Duties and responsibilities:
Responsibility for developing, leading and managing the E2E operations for all B2B managed services
Ensures E2E SLA achievement through proactive service management and reports on service delivery metrics and overall performance
Design and implement E2E support and service concept for managed service customers in line with ITIL and/or industry best practice
Ensure operational procedures and practices are well defined, documented and consistently applied (for all customer service arrangements)
Escalation handling and communication of major service outages/escalations
Preparation and updating all operations teams on service changes
Build a high performance culture in the service team with a focus on team work, service excellence and ownership for resolving customer issues
Qualifications:
Higher degree in computer science or similar
Deep knowledge of Telco/ICT industry
Minimum 5 years leadership experience as operations manager for managed services
Background with a proven track record of building, developing and managing service delivery and support teams
Strong leadership and people management skills along with previous experience designing and building an operations function (i.e.defining operational procedures, setting service standards, defining SLAs etc.)
Have excellent communication, influencing and customer management skills
ITIL Foundation certification
Fluent in German and English (spoken and written), French would be a plus
At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication. A wide range of opportunities for professional development will be available to you. In addition to progressive employee benefits, you will receive attractive telecommunications offers.

We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!

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