Customer Care Team Manager

Employment Type:
Any
Sector:
Management and Executive Jobs
Job Role:
Customer Service Jobs
Area:
Bratislava Region
Location:
Slovakia
Salary:
Competitive
Posted:
07-Aug-18
Recruiter:
Mobile Jobs
Job Ref:
PR00040918-x

Roles and Responsibilities:
Lead 15 tier 1 agents

Key Competencies and Skills:
Ideally worked in a call center environment leading a team
Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style
customer centric

Education and Qualifications:
Proven leadership experience

Additional Information:
In an effort to reduce costs, drive performance and improve the customer experience, The U-verse Care team under Diana Young has established an AT&T U-verse Care Center. Needed to maintain span control of 1 manager for every 15 agents.

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