Manager Customer Care

Roles and Responsibilities:
Due to expansion the center now works 24/7. You will work a 40 hour week on a rotational shift pattern. Our current team finds this flexibility extremely motivating as whilst the shifts cover some evening and the occasional weekends it gives opportunity for a better work/life balance. And during some of the quieter times will allow managers to hold those important 1 to 1, mentoring/coaching of team members.

Key Competencies and Skills:
Suitable applicants will have:

Previous working experience in a call center environmen managing / leading / mentoring /couching a team
Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style
Be customer-centric
Flexible to work in 24/7 working environment

Additional Information:
Currently, the main focus is on afternoon/evening/ night shifts

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