At Orange Cloud for Business, we support our customers in their digital transformation by giving them the opportunity to evolve their Information System towards greater agility, benefiting from the contribution of cloud computing technologies. We offer a complete range of cloud computing solutions and offerings: the virtualized workstation with Neocles solutions, the sovereign public cloud with Cloudwatt, and Storage, Big Data, PaaS ...
Our clients range from SMEs to Key Accounts, in all sectors of activity, in France and internationally.
We work in close collaboration with other Orange entities: Orange Applications for Business, Orange Cyberdefense, Orange Labs ... and many technology partners, publishers and integrators with recognized expertise in the market.
The engineering team is in charge of Level 3 support for troubleshooting or managing Database As A Service infrastructure issues used to host our customer solutions.
Incident Management and Level 3 issues (DBaaS Infrastructure, Cloud Control and FSFO) to ensure operational readiness and help our operations teams deliver on our commitments to our customers.
Management of operational crises, provide support and expertise in the resolution of incidents under the responsibility of OCB teams
Support / Training Level 2 support teams to deliver a recognized, appreciated and self-sustaining level of support
Technical audits of customer environments in a reactive or proactive way.
Active participation in projects of evolution of these infrastructures,
Writing technical documents (PTI, PTE, REX) and / or written tutorials (and videos) - Best practices Users,
Development of new procedures (standardization, industrialization), rules, standards concerning these infrastructures
Writing of technical architecture documentation and transfer of skills / knowledge to the implementation teams in charge of the "build".
Qualification, integration, non regression test and recipe of new versions of the products constituting these infrastructures (Exadata, DG Broker, OEM Cloud Control ...)
Provision / return of databases,
Implementation / decommissioning of FSFO, Dataguard (configuration) and RMAN backups
Proposal of technical innovations to the client
Passionate about new technologies, you have a background in computer engineering or a university degree Bac + 4/5.
You have technical expertise and know the world of exploitation and engineering of Oracle Database solutions.
You have strong knowledge in the field of Database, Oracle solutions, FSFO, OEM Cloud Control.
You have a spirit of analysis and synthesis,
You enjoy working in an operational and technical environment,
You know how to adapt to your interlocutors and show good listening skills,
You are rigorous (rigorous), methodical, force of proposal and show initiative,
You enjoy working in a team and have the ability to learn quickly
You are autonomous in the management of priorities,
You know how to get the missing information or ask the experts,
You have an intermediate level of English to the written word and manage to communicate orally.