Technical Support Engineer

Employment Type:
Any
Sector:
IT Jobs
Job Role:
Desktop Support Jobs, Helpdesk Jobs
Area:
Karnataka
Location:
India
Salary:
Competitive
Posted:
10-May-18
Recruiter:
Mobile Jobs
Job Ref:
HB00070618-X

The role
Ø Provide technical point of contact for customers' incidents.
Ø Owns the resolution responsibility of the reported customer incidents or only with the help / intervention of other teams.
Ø Diagnose fault-related incidents by effectively utilizing software diagnostics and other network / product utility programs.
Ø Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
Performances escalations to different Problem Management teams in line with company procedure and incident / incident excellence.
Performance and own technical management escalations in line with company procedure and case excellence policy.
Reason for Outage (RFO) and service agreement


About you
Ø Excellent customer service skills
Ø Interpersonal and communication skills.
Ø Time management.
Ø Ability to work under pressure and deal with multiple tasks.
Ø Problem solving skills.
Ø Language skills

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