Senior Product Manager (eCommerce/ Customer Experience)


Define and deliver innovative and intuitive customer experiences to drive user engagement and satisfaction across all PlayStation Store digital channels.
Drive product and feature roadmaps to enhance content discovery and customer digital purchase journey based on quantitative and qualitative data.
Collaborate with business stakeholders, designers, program managers and engineer teams to plan, develop and launch new product releases
Evangelize product vision, business benefits and technical requirements to relevant stakeholders including business, product and engineering leadership teams.
Support product, development and release process for assigned products and maintain the product development roadmap.
Own all product outcomes including on-time quality release of product features, usability and performance metrics.
Be passionate about the customer. Lead A/B testing, market and user research to identify customer needs, concerns and satisfaction drivers and champion the voice of the customer, targeting and personalization with stakeholders and through product development.
Know your numbers: Lead market research, competitive analysis and know the Store customer journey KPI to ensure new products and features drive the right customer and financial KPIs.
Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses
Think big, be customer focus, data driven and obsessed to craft and deliver industry leading customer experiences

5 years of experience in product management (or related role) driving significant ecommerce and/or customer experience solutions.
Deep ecommerce experience and industry knowledge including best practices, customer targeting and segmentation. Strong web and mobile ecommerce experience ideal.
Strong analytical skills. Ability to synthesize information, apply critical thought and present the information in a clear and meaningful way.
Demonstrated ability to think strategically, work collaboratively and lead complex and highly impactful cross-functional projects from concept to completion.
Ability to work in a fast paced, multiple project environment on an independent basis and with minimal supervision.
Detail-oriented with strong project and program management skills
Experience and deep understanding of agile software development process.
Excellent written, verbal and interpersonal skills.
BA/​BS Degree​ or equivalent required, MBA preferred.
Ability to travel as necessary.

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