Develop custom ServiceNow order management workflow application supporting various business veritcals.
Configure workflows and create/maintain custom workflows including but not limited to, application related fields, forms, views, approval workflow, email notifications, access controls, reports, dashboards, and user roles.
Integrate ServiceNow application(s) with third party systems/applications via APIs.
Change and release management of application including changes and release to dev, QA, enhancements (dev + config), and final release to production.
Author and document work release documentation related to application.
Train administrators, users, operators, and internal developers.
2+ years experience with ServiceNow design, development, and implementation in an enterprise environment.
Solid understanding of the ServiceNow APIs and web services + experience/skills in supporting ServiceNow with multiple integrations / interfaces.
Ability to build ServiceNow reports, dashboards, and custom home pages.
Configuration and deployment of ServiceNow including portal UI, ACLs and permissions models.
A good understanding of requirements definition. Must be able to convert user stories into functional and technical specifications.
Production support up to level 3 (incidents, bugs, enhancements).
Must have extensive experience in developing/configuring business rules (incl. complex and custom workflows), SLAs, notifications, and email templates.
Should have a reasonable understanding of scripting.
Experience in developing functional and technical specifications, user guides, and provide user training.
Good understanding of both Agile and SCRUM methodologies.
Excellent communication, presentation, and writing skills.
Problem solver – strong analytical and decision making skills.
Ability to work and complete projects under extremely tight deadlines in a multi-faceted organization.
Experience in gaming highly desired
Certifications / qualifications:
Certified System Admin essential; Advanced system admin desirable
ITIL foundation desirable; J2EE / Java desirable