Senior Account Support Manager


Account Management

Day to day assistance for accounts on anything related to PS ecosystem, product development such as
Licensing questions, DevNet questions
Promotional opportunities
Event opportunities
Release/launch assistance
Coordination with Developer Technical Group on technical issues
Coordination with Partner Alliance, Hardware marketing and Digital Store team on all things marketing
Business Development

Exploration of title opportunities with current and new partners to onboard compelling new digital content
Assessment of industry trends, up and coming studios, innovative games
Create tailored deals that provide mutual benefit for PlayStation and our partners leveraging co-marketing/promotional offerings, ROI, etc.
Work with legal to implement term sheets into developer agreements, redlines and negotiations with developer partners
Drive Policy Change
Work across departments to push for policy change that facilitates games as a service/digital titles
Align with current projects and team working to affect change on legacy policies
Collaboration- Regionally and Globally
Build relationships across departments regionally that enable you to serve accounts optimally
Connect and align with other regions globally on a regular basis to foster cohesive strategy and encourage open and transparent communication
Collaboration should occur in relation to all major responsibilities and tasks: Account Management, Business Development, Driving Policy Change

Strong communication skills, both written and verbal; comfortable engaging in communication with all levels of management, both internal and external
Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
Excellent project management experience, with the ability to lead and handle multiple time-sensitive, cross-functional projects with competing priorities
Business development experience in striking partnerships of all sizes
Thorough tracking of action items and ability to take ownership of issues and see them through to resolution
BA or equivalent
5+ years game industry experience
Deep understanding of all current PlayStation and competitor hardware platforms, games, digital storefronts, and services
Proven track record of revenue growth and/or ROI improvement
Preferred but not required:

• Strong network of contacts in the gaming industry

• Previous account management experience

• Knowledge of independent game development

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