Service Engineer - OSS Support Engineer

Employment Type:
IT Jobs
Job Role:
OSS Jobs
Mobile Jobs
Job Ref:

About the Job

The OSS / application integration engineer is responsible for designing and engineering of OSS solutions for mobile communication networks, with the goal to guarantee OSS availability on appropriate level

He/she participates in planning, preparation (design, test plans) and implementation of changes and new integrations including system upgrades and patching.

The OSS / application integration engineer cooperates with other MS Service Delivery and engineering team as well as technical support organizations and product vendors (internal and external).

Key responsibilities:

Leading the process of designing and implementation of changes and integration of new / existing OSS and Network Elements within telecommunication networks.
Preparation and reviews of designs, methods of procedures (MOPs), test plans at the appropriate quality level.
Maintaining inventory database, technical drawings, site documentation updates.
Testing the procedures in the lab environment, providing inputs to change designers.
Cooperation with service delivery teams in terms of incident, problem and change management.
Act as technical expert to provide solutions as part of problem management process.
Continuous improvement in process workflows, project management reporting
Provide training / knowledge share to delivery teams on new integrations and functionalities delivered.
Definition of backup/recovery procedures and preventive maintenance toward system administrator.
System upgrade planning, coordination and on-site assistance, acceptance tests
Participate in on-call duty service.
Liaise with customers and/or vendors as point of contact at technical level.
Installation/configuration/administration of Unix/Linux
Installation/configuration/administration of Windows
Know-how of database administration and maintenance (Oracle, Sybase)
Know-how of virtual environments
Knowledge of the most common network protocols
Task automation and scripting technique is appreciated
Written and spoken English is a must
Ability to work temporally in irregular hours
Team player, feel comfortable in international environment, stable personality
Understanding of GSM / UMTS /LTE principles is appreciated

University degree in telecommunication, computer science or equivalent.
At least 3 years system operation and/or Administration experience of IT or Telco multi-user systems running under Unix (Linux, Solaris) including good knowledge of mobile network technologies and services.
Proven experience with architecture, design, testing, change implementation of high availability / clustered OSS / NMS systems based on Unix, Veritas or HP-UX clusters.
Experience with designing backup/restore procedures/ scripts / tools including market available technologies.
Experience in the multi vendor NMS systems such as: 5620 SAM, Huawei U2000 would be a plus.
Practical knowledge of scripting (eg shell, Perl, Python)
Oracle / Linux / Windows server and database administration know-how.

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