Senior Business Consultant

Employment Type:
Sales Jobs
Job Role:
Business Analysis Jobs
United States of America
Mobile Jobs
Job Ref:

Consulting services are essential attributes of Nokia Applications & Analytics solution offering in order to create sustained customer value and grow Nokia A&A business. They ensure Nokia customers to identify the right business use cases, to bring advanced data science insights and to maximize their operational value.
Analytics Office is part of Nokia Applications & Analytics Business Group’s Services Business Unit and consultants and data analysts and data scientists are part of regional teams serving local customers while being supported by global practice areas and capability development.
Initial focus will be in delivering consulting and analytics work packages for CEM Office, SOC Office and Real Time Data Science services and managing a delivery team of Nokia and partner consultants as well as operator customer’s project team working typically in operator premises.
Main responsibility area:
Support services sales, deliver and manage a delivery team for product attached consulting and data analytics services and work packages
Build and develop trust-based relationships with customer’s key stakeholders in middle and senior management in context of CEM on Demand, Traffica and Wireless Network Guardian attached consulting engagements
Understand operator customer’s commercial and operational challenges, OSS and BSS data and apply these insights to position appropriate scope and use cases
Business case development to justify investment in Nokia’s solutions
Provide further opportunity leads to sales in order to maximize business value of Nokia solutions to the customer

Job description:
Fully responsible managing own work as well as team consultants and analysts in delivering assigned consulting service work packages to Nokia customers
Apply standardized consulting delivery approach and tools as defined by Analytics Office portfolio teams
Conduct interviews and facilitate workshops to collect customer requirements and impact decision making
Use fact based problem solving methods
Support engagement lead in implementation of transformation plan driven by Nokia Analytics solution
Drive business insights on use cases and translate them to actions for operator customer
Support operator to define and manage impact on business functions, process and people
Additional requirements:
Minimum of master’s degree in economics, engineering or computer science from a reputable institution
5+ years of consulting experience and minimum of 5 years of telecommunications industry experience, preferably in operator environment
Financial understanding of telco operations and business case development
Operational understanding of Telco functions, including marketing and customer care
Good understanding of Frameworx (eTOM) process mapping, knowledge on ITIL a plus
Ability to work with both technical and management layers with customers

Direct experience of the following areas will be beneficial
Customer Experience Management or Service Quality Management, or
Data analytics and monetization and/or
Business process re-engineering and organizational change management

Personal attributes:
Ability to address and engage with customer CxO and Director level executives
Committed to deliver the solutions and business benefits sold to the operator
Willingness to travel and spend extended time in customer premises

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