Post-Sales Engineer

Employment Type:
IT Jobs, Sales Jobs
Job Role:
Technical Sales Jobs
United States of America
Mobile Jobs
Job Ref:

Job Description
Deepfield, a Nokia owned company, builds the analytic and security solutions that monitor and defend over 90% of internet backbone networks. We produce cutting-edge research at the intersection of data science, visualization, and network analytics, and we create, deploy, and maintain the largest global network analytics platform. Come join us and help advance state-of-the-art network intelligence.

What We Do
At Deepfield Nokia our customers are the internet - from content providers to global network operators. There's no shortage of data in these environments; the challenge is to turn that data into actionable information for everything from strategic business decisions to automated network operation. The biggest players in the industry are turning to Deepfield for answers.

What You’ll Do
Nokia / Deepfield Networks is seeking a Post Sales Engineer to be responsible for implementation, configuration and other technical-delivery aspects of our software solutions with customers. This position will be located at our Ann Arbor, Michigan headquarters.

The Post Sales Engineer will be a subject matter expert who understands our products and features at a very detailed level – understanding how the solutions solve customer pain-points and key feature configurations, obtaining knowledge-transfer from engineering, to be the expert resource on all existing and new product features.

Job Duties

Evolve with customers around solution needs and feature requests to provide feedback to Product Management for future product direction and roadmap.
Be able to effectively engage with customers and advocate their experience.
Collaborate with Deepfield’s L-4 operations and engineering to provide timely answers to product questions and problem fixes.
Attend customer QBR calls.
Help resolve technical and on-going use case challenges.
Assess changing customer requirements and solution evolution to optimize both customer and company success.

User-level experience with Linux operating systems
Knowledge and/or experience with various Virtual environments, including VMware ESX, Amazon EC2, or other cloud virtual environments
Advanced knowledge of service provider networks, including the BGP routing protocol
Strong written communication skills for documenting features in a knowledge base and editing training materials
Strong verbal and presentation skills
Ability to work independently and meet deadlines once the project goals are discovered and defined
Additional Assets

Software engineering background
Experience with markup languages
Network telemetry experience
ISP topologies

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