Customer Support Engineer

Employment Type:
IT Jobs
Job Role:
Server Support Jobs
South Yorkshire
United Kingdom
Mobile Jobs
Job Ref:

Are you someone who is interested in starting a career in a technical role, but don't think an apprenticeship or university is for you? Then why not apply for Egress! We're looking for talented, passionate people looking to start their career.

We understand you may not have all the technical skills yet - but we are looking for people who have a natural technical aptitude, a passion for tech and a drive to learn.

What is a Customer Support Engineer?

You will be responsible for delivering world-class technical support to a fast-growing customer base covering the public, financial and professional services sectors.

Who are Egress looking for?

You have a passion for customer support
You have a mathematical or scientific mind and have an ability to explain complex issues in simple terms
You will possess outstanding interpersonal skills which help you to make decisions and solve problems both as a team but also independently Technical skills and Experience
Experience in customer-facing roles and helpdesk systems is a plus
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Exposure to the following technologies would be desirable:
-Microsoft Office, Windows, Mac and Mobile Operating systems

-HTML, JavaScript or CSS

Full training in the company’s product portfolio will be provided to you. This role is based in either our London or Barnsley offices, but you may be required to travel throughout the UK from time to time.

What is the team at Egress like to work with?

The customer services team is a young, friendly and energetic team to work in. With a great team working feel, you will learn quickly through training and doing a wide range of software orientated technical skills.

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