Service Delivery Lead

Responsibilities and tasks

Customer/business engagement

Builds and maintains a robust understanding of the client’s business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and in particular

Key contact for geographic (country & sub region level) and business unit management (based in the sub region)
Communicates CREWS strategies, obtains feedback from sub region and business management and provides feedback/learnings to CREWS management and strategic functions
Supports business analysis with required CREWS data
Manages growth process at a country/site level
Supports location strategy analysis

Real Estate professional with 10+ years’ experience in an international environment in Corporate Real Estate as well as Service Provider roles

Ability to work in a fast-paced business environment.

Strong relationship management, analytical, problem solving, business planning, financial management, strategic agility, communication, influencing and presentation skills.

Strong team leader, able to work in virtual, global teams in a matrix organization, transfer knowledge and develop capability of team members.

Experience managing complex projects.

Strong communication skills in English and desirable other regional languages (Spanish…)

Knowledge of the high tech industry.

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