· Provide technical presales consulting support to Personal Systems field sales and inside sales specialists, to country field and inside technical consultants and to sales support teams.
· Help PS CEP Sales to achieve and exceed HP revenue and profit goals.
· Answer and track technical questions via phone and email.
· Help sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).
· Propose the best, most competitive configurations and solutions for our customers in order to win their business.
· Present to customers who visit the EMEA demo center HP’s solutions, products and services.
· Engage in opportunities requiring an in-depth or technical understanding of Personal Systems client hardware, service and solutions.
· Provide technical recommendations, direction and guidance on Personal Systems solutions.
· Deliver trainings to other departments about PS products, services and solutions.
· Raise and manage technical escalations on questions and technical issues which cannot be solved within the EMEA ITC team.
· Present the advantages of HP’s Personal Systems products, services and solutions.
· Provide proactive technical updates to the sales community supported.
· Resolve Customer technical issues remotely (Presales issues only)
· Support sales teams on technical and environmental regulations
· Manage Customer Post-sales case referral to post sales organization
· Ensure regular internal reporting
· Backup for country Inside TCs
· Maintain the quality of the service and the total customer experience (TCE).
· Maintain and manage a competitive and appropriate level of technical and professional competence.