The ERP Application Owner ensures that SIGFOX applications and systems are optimally supported on Finance & Supply Chain domains.
The person will be in charge of establishing best practice application support methodology and processes, including maintenance and support roadmaps, processes and technical documentation regarding SAP Business By Design…
Ensure that enterprise applications and systems are optimally supported
Implement processes that take proactive approaches to resolve recurring operational and technical problems
Establish best practice application support methodology and processes, including maintenance and support roadmaps, processes and technical documentation
Provide hands on L2 IT support of enterprise systems for internal customers through support queues / channels; addressing problems quickly, thoroughly and consistently
Manage third party Suppliers for L3 Support activities.
Establish run books and maintenance windows for recurring operational activities; e.g. routine application patches
Perform analysis of, and make recommendations for the improvement of existing information systems and perform ongoing reviews of new technologies and industry standards.
Document and maintain a knowledge base (wiki) of technical articles and policy and procedural documents
Ability to perform continuous process improvement to all support and maintenance activities
Assist with audit requests surrounding the support team’s operational procedures, security, new hires, disabling accounts, and modify or enhancement procedures/policies as required
Create KPIs, collect data, evaluate tickets, and collate metrics in order to determine trends, potential remediation projects and escalation paths
Collaborate with Project Management and Infrastructure teams to define and implement firm and technology department goals
Provides mentoring to application platform developers, business analysts or architects in the coordination, facilitating interactive analysis and design sessions with representatives of business line and functional units
Experience with ITIL processes and should have experience in related tools and technologies
Experience with infrastructure, IT business process, application and data, design architects to tie into broader solution for IT customers
Exceptional communication and presentation skills to include technical and business concepts
Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule
Solid verbal and written communication skills
Business analysis and requirements gathering abilities
Ability to learn technology quickly through instruction and self-training
Strong analytical, problem-solving and conceptual skills
Knowledge on one of the following platform is required: SAP Business By Design