Customer Service Agent

Main Responsibilities:
Promotes and sells Vodafone and its partners' services and products, recommends the right communication solutions based on the customer's need. It uses advisory sales techniques through cross-sell and up-sell to increase the value of customer accounts.
Solves customer requests and offers commercial information (offer, price, contractual terms, etc.) and the technique (features, network, service, etc.) about products and services.
Represents Vodafone in customer relationships and acts in accordance with ethical and moral values ​​and standards of the company, respecting the legal provisions, the provisions of the Internal Regulations and the Code of Conduct, the internal procedures and the "Vodafone Way" model.
Greet customers entering the store and assist them throughout the visit. Manifest availability, courtesy and use a language tailored to each client, showing real interest to the client's need, empathizing with it. It gives the client an experience beyond expectations through all his behaviors and actions. Greets the customer out of the store and ensures that he has received a solution from the first interaction and is happy with it.
Assimilates information from commercial communications , operational procedures, billing / collection rules and other information received from support teams and acts accordingly.
Applying client data to applications in accordance with the documents presented and the procedures in force, respecting the standards contained therein. Implements only systems that are eligible to customers and are in the period of validity, according to the rules contained in the communiqué.
It accesses the company's computer system and databases for the purpose of defining the work procedures, only at the request of the customer, after identifying it. Uses only personal accounts and confidentiality of the data (according to the information security policy and the commitment to comply with the Internal Regulation).
It immediately reports to the supervisor and / or support departments any malfunctions encountered in the work applications and ensures that it receives a resolution that it communicates to the superior superior.
Verify compliance with the "Look and Feel" standard for both sales and adjoining items and addresses or remedies deviations. Maintains cleanliness and order in the store along with the entire team. Perform merchandising operations in accordance with commercial communications and the mercantization standard.
Carries out customer contact activities using the databases provided by specialized departments.
It builds long-term relationships with customers, collects recommendations for potential customers and promotes Vodafone products and services.
Participate in actions to promote Vodafone offers in public spaces, shopping centers, fairs and other events to increase customer traffic in stores.
Keep daily record of sales activity, centralize and transmit individual and team achievements to your direct manager.
Incorporates and records in the system the amounts paid by the client, completes the financial documents according to the laws and procedures in force. Generates end-of-day financial documents and performs the cash operations specified in the cashier procedure.
Respond to goods in store management, complete stock-related documents, including any exit, and perform inventory operations in accordance with laws and procedures (Anne

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