Process Expert

Employment Type:
Full Time
Sector:
Engineering Jobs
Job Role:
Process Engineering Jobs
Area:
Kosice Region
Location:
Slovakia
Salary:
Competitive
Posted:
17-Apr-18
Recruiter:
Mobile Jobs
Job Ref:
HB00170418

General description

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.
Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Accountabilities

Lead teleconferences with all required participants to set up actions to be taken
Lead continual service improvement to increase customer satisfaction
Coordinating in building up respective process communities to increase awareness to expected levels
Coordinating of process related projects to ensure continuous improvement up to TSI Level
Coordinate the interface between process and operational topics to ensure proper communication
Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level
Training and mentoring of respective processes to increase process awareness

Other benefits

Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Teambuildings
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements

Education

Secondary education degree
Experience

Overall overview of ICT industry environment
Active participation of projects in project management for complex and multi-national projects
Knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
Experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
Passed ITIL Foundation examination
Languages

English
German advantage / mandatory B2 for Telekom IT
Others

Communication skills
Flexibility
Responsibility
Analytical skills
Pro-activity and pro-customer orientation
Ability to work as an individual also as a part of the team

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