System Specialist - Event Operations

Employment Type:
Full Time
IT Jobs
Job Role:
Systems Analysis Jobs
United States of America
Mobile Jobs
Job Ref:


Business requirements gathering and solution coordination/delivery

Provide advance level EventsTech platform support (Salesforce)

Assist End Users in optimizing their use of the application platform

Manage client support cases on a daily basis

Define action plans and follow-through to case resolution

Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary

Communicate and escalate product bugs and enhancement requests tickets that need focused attention by the development team

Ability to work in large teams. Have the right attitude towards proactively working on resolving issues

Proactively monitor and respond to EventsTech system events and alerts

Maintains updated system documentation and Salesforce policies/procedures

Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires

Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Maintain and demonstrate 100% compliance with all written security policies including password and certificate management, SOX procedures and change management controls

Required Skills:

Bachelor or Master’s Degree in Computer Science or other related technical field

1 - 2 years enterprise application support

1+ years experience with Databases. Hands on and working knowledge on SQL is a must. Hands on working knowledge on web technologies will be preferred. Experience in Java is a plus.

1+ year experience Unix knowledge

1 - 2 years debugging and troubleshooting production issues

Desired Skills:

Salesforce Administrator (201) Certification

Experience with working with software product development team on feature enhancements

Understanding of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

Understanding of ITIL Service Support concepts including Incident and Problem Management

Ability to work flexibly and appropriate trade-offs to meet time constraints

Excellent communication and teamwork skills

Experience and desire to work within a fast-paced, iterative development environment; experience with Agile a plus

Proactive monitoring, using tools such as Splunk, Sumo Logic, New Relic etc

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