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Location: Madrid, Spain
Reports to: Head of Contract Management Hub MELA, Digital Services
Role interface: Key external interface to:
Customer’s Procurement & Operations units
Key internal interface to:
Ericsson's Delivery Organization
Ericsson's Legal, Supply, Sourcing, Finance and Solution Departments
Head of Digital Services and Solution & Service Line (SSL) leads
Customer Unit and SSL Commercial Directors
Local Key Account Organization
Executive Management Team
Based in Madrid, Spain, and predominantly focussed on the Post-Sales Contract Management activities for major Digital Services transformation projects with leading telco operators, the main responsibilities of this role include the following:
Secure a consistent and professional approach to the effective management of the customer contract
Protect Ericsson's rights under contract and ensure the proper performance of the respective party’s obligations
Ensure strict contractual scope bounding is established to protect against any profit leakage through scope creep, e.g. via agreed change control.
Negotiate and resolve commercial disputes and settlements relating to the contracted scope.
Provide guidance and assistance on interpretation of contractual clauses and obligations as required by the business with reference to Group Legal when necessary.
Provide internal guidance on mitigation of claims and resolve any escalations via commercial governance.
Maintain knowledge of operational issues which could result in commercial disputes.
Advise operational teams on commercial risk mitigation strategies.
Where required, provide Pre-Sales support for additional projects to be contracted with the respective customer.
Overall Role and Responsibilities
Main customer interface for all commercial and contract related issues
Secure excellent customer relationship and trust
Manage the implementation of all project and contractual changes by applying strict Change Request management
Follow up of all contractual obligations with the project and constantly review deliveries against the contract scope
Mitigate risks and customer claims
Keep track of financial arrangements with the customer regarding the project
Ensure deep understanding amongst all project members (account, solutions, project, delivery organization) of the contracted scope and search intensively for upside business opportunities
Constantly seek for ways to expand the sellable scope of the deliveries and establish records of the same
Establish Contract Management as an integral part of the project team
Attend internal and external project meetings
Review all deliverables in order to identify potential so