Senior Manager, Digital Experience Customer Care

Employment Type:
Full Time
Marketing Jobs
Job Role:
Digital Marketing Jobs
United Kingdom
Mobile Jobs
Job Ref:

Leadership capabilities
Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is thefoundation of leadership at Adobe. Whether you’re an individual contributor or a people manager, you’re someone who’s empathetic and mindful of your impact on others.
Selecting Talent (Be a Recruiter) – You’re a guardian and an ambassador for selecting talent at Adobe! You recommend and recruit only the best. You embrace diversity of ideas, experiences and working styles because you know that diverse teams drive better business results.
Role Modeling Check-In (Be a Coach) – We don’t believe in annual reviews and rankings.That’s why, feedback flows constantly at Adobe. To succeed, you’ll meet frequently with your manager to receive ongoing feedback, set challenging performance expectations, and pursue continuous development opportunities.
Leading change (Be an Agent of Change) – You readily adapt to business changes.Ambiguity or uncertainty never seems to stop you from working productively. You’re maniacally focused on execution and you’re always looking at new approaches to resolving issues.
Scaling the Business (Be an Owner) – You approach your role as if you own the business.The buck stops with you. Your goal is to always deliver an exceptional customer experience by listening to feedback and continuously looking to improve efficiency
​Business Acumen
Strong business and strategic acumen. Understands the need to balance both theCustomer and Adobe's business goals. Critical thinking and problem-solving skills.Visionary and detail-oriented.
Driving Results
Sets aggressive goals and realistic timelines. with strong mentoring and coaching skill tobring the best from your team.
Pursues long term objectives in the absence of short term results.
Innovative approaches - sees the opportunity and creates a plan to seize it.
Proven ability to work with, influence and lead virtual teams across the company. Provenability to manage Director and above stakeholders in Sales, Consulting and Engineeringbusinesses.
Strong Communicator
Highly articulate and presents plans and ideas in a compelling manner.
Communicates passion, energy and excitement.
Able to handle C-level Customer Escalation, create resolution plans and execute uponthem.
Strong project management skills
Operational Support Experience
Understanding and experience working within an Enterprise Technical Support Organization.
Understands and has managed teams to key performance indicators
Product Readiness planning - able to onboard teams with new product versions or acquisitions

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