Group Manager, Customer Onboarding

What you’ll do
Establish a new onboarding model to take customers from contact to active use
Redefine success criteria and gain executive stakeholder buy-in
Redefine roles, responsibilities and productivity measures
Re-organize/rebuild a global team to deliver and execute on model
Establish metrics that matter to chart progress through funnel as well as predictive pipeline
Create executive business facing reports to show team effectiveness and progress towards goal
Represent the customer experience as it relates to the onboarding phase of the customer lifecycle
What you need to succeed
Bachelor's or master’s degree in any business discipline
5+ years experience in a leadership role, ideally in a customer facing or operations discipline
Experience in software support and or customer management
Ability to convey complex concepts via written and presentation formats
Ability to build business cases to gain stakeholder buy-in
Ability to set and manage expectations of employees as well as peers and leadership
Ability to negotiate and establish boundaries
Strong organizational skills with the ability to juggle multiple tasks and responsibilities

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