This role will be responsible for driving projects for the global Revenue Operations team to help the organization become more efficient while providing increasing levels of support for the sales organization. The Revenue Operations department is responsible for pricing & product operations, sales operations, sales compensation strategy & operations and corresponding systems enablement functions which are required to support our sales organization.
The role encompasses a variety of responsibilities and skills including project management, business analysis, and strategic planning. In some cases the individual will be driving and managing change, and in other situations will act as business process representative for the team in larger cross company initiatives.
In this role, you will partner with various teams to analyze and improve processes, define problems, develop business requirements, and partner with IT and other business partners to solve the group’s challenges and scale for the future to meet our long-range growth plans.
Project Management, business process analysis, strategic planning, process documentation
Participate in the global annual project to design and implement the new fiscal year plans, including capturing the Salesforce and Xactly requirements, solution analysis, and manage implementation
Partner effectively with the Revenue Operations teams and several other team members globally to plan and deliver on strategic initiatives for the year.
Facilitation of ongoing change management functions across multiple cross-functional teams within Revenue Operations
Communicate and collaborate globally to all regions and across multiple levels of senior leadership on scope, timing, process and implementation of assigned projects
Document business requirements, including business value and stakeholder alignment; participate in prioritization process for systems implementation planning cycles
Provide strategic and operationally savvy insights in large cross functional projects
Liaise with IT and other organizations to drive process and system solutions
3+ years’ experience in sales operations, commissions or other sales support functions; preferably in the enterprise software industry.
Experience in an environment with automated commission payments, CRM, sales alignment, sales crediting, and quote to cash processes.
Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
Results Oriented – able to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes. Has a sense of urgency and fosters the same in others. Demonstrated ability to scale and improve business processes.
Change Oriented – works effectively in the face of ambiguity, shifting priorities, and rapid change. Maintains a positive outlook in difficult situations.
Problem Solving – able to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions, innovates and challenges the status quo.
Communications – able to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.