Engagement Manager

Employment Type:
Sales Jobs
Job Role:
Business Development Jobs, Sales Management Jobs
United Kingdom
Mobile Jobs
Job Ref:

Domain Sales Client Partners will work with mid and senior level management and delivery teams and may manage the activities of others (in a matrix fashion), responsible for developing business for the company.

Strategic planning within the Customer Unit(s) of the Client(s) assigned and with the Head of Managed Services Sales Offering is a key part of this job description. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors.


Be a subject matter expert in Managed Services Networks solutions, including Ericsson and third party partner products
Meet with sales teams and customers to understand requirements and quickly and thoroughly propose and architect solutions
Develop, manage and prioritize sales funnel
Lead direct and indirect, cross-functional teams, seeking assistance within a large, complex organization on proposals, offer development, demos, proofs of concepts, strategy development, 3rd party solutions, Bid Office, etc.
Be a dynamic, inspirational, and positive evangelist and change agent within Ericsson and within Customer organizations
Read and respond to RFxs, develop solution architectures, customer offerings and presentation collateral, author white papers, marketing editorials, host solution webinars and participate and speak in industry events
Be accountable for specific Client(s)/Customers, specific opportunities, and/or incepting, cultivating and closing new business opportunities contributing to top and bottom line growth towards the group's and Ericsson's business objectives
Support the development of a Regional Managed Services Growth Strategy (providing insights to the Strategy & Sales Offering group)
Ensure high level participation in global re-use and knowledge sharing
Provide Competence Center business needs/requirements to ensure optimization of delivery and accurate forecasting of resources and competence.
Drive up selling in ongoing projects
Identify strengths and weaknesses of Ericsson's positioning vs. competition in any given situation through research, industry contacts, personal networks, etc.
Core Competences

Problem Solving & Strategic Thinking
Customer, Market and Competitive Insight
Consultative Selling Skills
Negotiation & argumentation skills
TMF eTOM, ITIL, TOGAF, Level 1-4 business process understanding, data, computing, systems and network architectures
Knowledge of portfolio in Managed Services: Networks aaS, Customer Experience Management/ Service Operations Center, IP Operations (recommendable knowledge of IP technologies, and some other vendors such as Cisco, etc.), etc.

Preferred Skills

Commercial Understanding
Market Insight
Presentation & Communication Skills
Teamwork & Collaboration
Minimum Qualification and Experience Requirements

Bachelor's degree in Business or Engineering; Master's degree preferred; plus 10 years + related experience (Telecom/IT)
Strong people leadership skills
Extensive experience in customer facing role
Excellent communication and presentation skills
Strong consultative selling
in Sales/Presales working for or with large Managed Services Networks offers (>150MUSD) – figures are to give an approximate dimension
in Operations within Ericsson preferable with several GSCs or as MSCOO (Managed Services Chief Operations Officer) for at least 2 of the 3 main domains

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