Data Governance Program & Operations Manager

Responsibilities:

Drive the support operations & data clean-up efforts across the global Operations Data Team
Customer Ticket resolution: Prioritize tickets by importance (e.g.: impact, severity) identify which team/ individual will be the most effective in resolving them, track progress, and resolution.
Identify root-cause analysis of data issues and identification of solutions for issues
Identify Points of Contact in teams (IT, Finance, FP&A, Sales Operations, etc.), collaborate with them to build out solutions and implement them effectively (For eg.: ensure availability of testing environment at all times, co-ordinate and work with India team prepare reports/ dashboards, communicate weekly metrics for Senior Management as needed)
Investigate and identify newer opportunities within Data Governance that will help capitalize untapped data potential and positively impact operations
Develop Best-in-class Operations practices (support/ engagement model, new policies, process, training, KPIs, communication)
Direct/lead the Data Governance team to execute in alignment with client strategy and roadmap
Partner with DG team and client stakeholders identify data quality/governance opportunities
Develop business case & core requirements to drive prioritization activities. Develop executive level presentations to communicate approach – opportunities, prioritization, impact, and approach to drive necessary change across systems, policy, data, and process. Drive execution of those enhancements across cross-functional teams. (Requirements, Specification, Testing, Release Support)
Define best practices, innovate on processes, and evangelize across the team and organization
Maintain reporting cadence for overall track status to management and executive team, peers, and other finances stakeholders on a consistent basis
Support with delivery & change management requirements: Comms, Training, Adoption
Develop and deliver executive level presentations on operational opportunities (business case, analysis , ROI)

Core Skills:

4+ years of experience in managing operations/customer support teams dealing with global stakeholders
4+ years of experience in managing projects/programs
Experience with Data Governance, Customer/Master Data management, Finance, Reporting
Experience with defining, documenting, developing business processes (within Finance a plus)
Ability to prioritize deadlines in a fast-paced environment
High energy, strong analytical thinker with strong Finance background
Strong experience developing policies, processes and supporting the implementation of them
Have a ‘Driver’ personality with a proactive, ambitious and ‘get things done’ attitude
Have an "adaptable" attitude, be able to deal with different personalities effectively in a fast-paced environment
Critical thinker and process oriented expert with ability to analyze data.
Experience with building out global support teams
Ability to influence & collaborate at all levels
Ability to navigate & operate through ambiguity
Experience & proven ability in planning and implementing large complex projects
Ability to work in fast-paced, dynamic environment with minimal supervision
Develop & Deliver Executive level presentations articulating analysis, potential options, & recommendations

Education: BA (Finance, Information Systems) or BS required, MBA/ PMP / Six Sigma certification preferred

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