Customer Success Manager

Employment Type:
Full Time
Sector:
Marketing Jobs
Job Role:
Customer Service Jobs
Area:
Ile-de-France
Location:
France
Salary:
Competitive
Posted:
17-Apr-18
Recruiter:
Mobile Jobs
Job Ref:
PR00170418

Success in role requires that the CSM:

Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
Is intellectually curious
Prefers an entrepreneurial, fast-paced environment
Works well across organizational boundaries by maintaining focus on client impact
Is able to travel to client locations as much as 50% of the time


Qualifications

Experience across a combination of enterprise client services and digital media
Experience in digital media and/or marketing and marketing or ad technology
Management or SaaS systems implementation consulting experience preferred
Bachelor degree required. Advanced degree a plus

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