Junior Technical Account Manager

We are looking for a experienced Junior Technical Account Manager to join us to help our customers create value for their unique needs using our products. This role is part of ensuring our customers are successful in using our products to solve their business needs. You will have the opportunity to apply your technical, problem solving and customer engagement skills to help customers solve problems in transportation, retail, property development, advertising, and other domains.

Working alongside creative, energetic and passionate teammates from around the world, you get to be a part of our exciting growth journey as we build the company to the next level. You will be closely collaborating with your colleagues in the Product and Commercial teams to evangelise our products, provide assistance to customers in learning and using the products, and ensure that customers continue to use and benefit from our mobility insights. You will also play a role in shaping our future product roadmap by analysing customer needs according to our product management framework, and providing valuable learnings about market needs to the Product team.

You will join a growing team of highly motivated and capable individuals who aspire to create deep insights and to productise those insights to deliver maximal business growth. You will gain from the combined decades of Data Science experience around you to develop your expertise and your career in the field. Our team are data enthusiasts with a collaborative ethos who love to share knowledge and want to do pioneering with you out on the cutting edge.

About you -

BA/BS degree in Computer Science, Analytics, or equivalent applied quantitative field;
2+ years of experience in data analysis, applied statistics or machine learning in solving business problems;
2+ years of experience in a customer-facing, stakeholder engagement role;
Experience in implementing data products or systems with demonstrated positive business impact;
Intermediate to advanced programming (e.g. Python, R, Scala, JavaScript or Java);
Expert knowledge and application of Big Data technologies for distributed computing and processing of large-scale commercial data, including HDFS and Spark;
Mastery of calling APIs, ingesting data, transforming data, performing data analysis, building models, and visualising data;
Demonstrated clear and thorough logical and analytical thinking, as well as problem solving skills;
Excellent attention to details and data quality with obsessive focus on quality of work and customer success;
Superior proactive communications skills, including verbal, written, and presentation to both technical and non-technical audiences;
Proven team player and contributor with demonstrated resourcefulness and ability to work independently to solve technical challenges; and
Aptitude for working on multiple projects in parallel.

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