Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal Voice, Data, CPE, Hosting or Cloud solutions.
Creatively designs solutions for customers using the best mix of CenturyLink, CTS and vendor-partner products. The Sales Engineer will customize the design as needed to result in the customer choosing the CenturyLink solution.
Determine client requirements and provide designs for Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.
Understand power, cooling and other environmental constraints on a client’s outsourced infrastructure.
Develop and grow technical knowledge base in Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions (managed and un-managed), specialized Enterprise application suites.
Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integration.
Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solution.
Builds relationships with customers by serving as the technical liaison from pre-sales to post-sales, with the goal of being the customer’s trusted advisor.
Responsible for growing strategic product sales and revenue through proactive engagement with customers.
Participates in strategic and tactical account planning.
Follows industry technology trends through self-study and formal training and shares that knowledge with customers.
Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support.
Provides technical training and development support to the local branch.
Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers.
A good candidate has a strong technical background in layers 1 through 3 of the OSI model and knowledge of the characteristics of various applications that ride over data networks (i.e. the performance requirements of packetized voice and video and of various data applications), has a desire to sell and is comfortable looking for opportunities once introduced to a customer. Prior experience as a Sales Engineer isn’t required; but rather the skills and knowledge needed to be effective.
Managed Hosting Services, Cloud, Virtualization, Outsourced infrastructure solutions.
SAN, NAS, and Cloud Storage Solutions.
IP routing and switching.
Internet and MPLS-VPN architecture.
Voice and VoIP technologies and products.
Customer premises communication (data, video, voice) equipment from major vendors.
TDM, SONET and Ethernet technologies and products.
Data center infrastructure and networking. Big Data, Middleware, and Object Storage understanding.