Client Technical Support Specialist

Employment Type:
IT Jobs
Job Role:
Desktop Support Jobs, Helpdesk Jobs
North Carolina
United States of America
Mobile Jobs
Job Ref:

Roles and Responsibilities:

The selected candidate will join a team that provides remote support, desktop support, and field technician support to over 4000+ users. This position requires an active Secret clearance and Security + certification.

-Remote Support, Desktop Support and Field Technician Support for desktop, portables, peripherals and software custom or off the shelf software industry or proprietary
-Troubleshoot MS Office, Outlook, Win7, Office Communicator/Lync 2013
-check ACTCS to see if person is authorized to have access to specific network
-Hardware implementation/installations
-Troubleshooting software installs and issues
-Resetting passwords, creating accounts
-User support for network and desktop hardware and software problems
-Diagnose problems, and recommend and/or implement solutions
-Create email accounts, change status in Active Directory
-Support multiple DOD Networks at different classification
-Support VTC setup, operation, and scheduling
-Documents problems in the support solution database for diagnostics and solution implementation

Required Education:

-HS Diploma or equivalent
Required Experience & Skills:

Typically requires 4 years relevant experience without a Degree or Undergraduate Degree and at least 1 year relevant experience
3 years of help desk experience without a Bachelor's degree or 1 year with
a Bachelor's degree
1 + years of experience with Windows
1 + years of experience with MS Office
Must have Sec + CE certification

Must have an Active Secret Clearance
Desired Skills:

Experience working in a DoD Client Services environment
Knowledge of Active Directory
Working knowledge WIN 7&8

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