Delivery Manager

Position responsibilities:

Responsible for managing small group(s) of Program team members.
Take the lead role in managing customer relationships
Mentor team members on delivery management best practices and process improvement opportunities
Account assignments and asset responsibility smaller in scope (smaller dollar value and smaller accounts)
Manage and control expenses for the organization while ensuring resource optimization
Ensure team achieves performance and customer service metrics
Resolve escalated problems to maintain strong customer experience levels
Identify opportunities for growth and innovation
Lead small pre-sales assignments
Manage escalation as per agreed escalation matrix
Background working for large management consulting firms in the Federal Space

Required Basic Qualifications:

8-10 years of relevant experience.
Undergraduate degree or equivalent combination of education and work experience.
Graduate degree preferred.
Secret or Top Secret Clearance.

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