Planning Analyst

Employment Type:
Any
Sector:
Management and Executive Jobs
Job Role:
Business Analysis Jobs
Area:
Chisinau
Location:
Moldova
Salary:
Competitive
Posted:
20-Apr-18
Recruiter:
Mobile Jobs
Job Ref:
HB00180518-X

About the role
Create and maintain agent schedules and the supporting information for in-house teams, contact forecasts, and in time also oversee the scheduling activity at partners
Maintaining forecasts and track staffing for allocated groups
Real time monitoring of call- and case volume and independently initiation of measures
Monitoring of actual staff activity
Detection of reasons for deviation and definition of measures, provide support in needs analysis and solution determination
Communication and planning of contact center activity in co-ordination with rest of team and partners, making ongoing changes to staffing,
Production of regular updates on performance and activity on the day to inform business management, and provide other manual reporting as might be needed
Monitors set up of staff in the software platforms

About you
university degree
strong analytical skills: ability to collect, organize, analyze, and disseminate significant amounts of information with high attention to detail and accuracy
proficiency in Microsoft Office Applications (especially Excel)
Good organizational and planning skills
Proven analytical and communication skills
Ability to work independently
International work experience would be a plus
Excellent written, reading, comprehension and verbal
communication skills in English

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