About the job
In this role, you will typically focus on running the daily bill runs and payment processing cycles. Always ensuring accurate invoicing, payments and timely completion of all processes. You will also take responsibility and accountability for daily Mobile Billing processes and any BAU workflows and reporting required for mobile. This role will require you to undertake daily operational tasks including verification, performance monitoring, exception handling, account level investigations, fixes and KPI completion across fixed line and mobile. You will also take responsibility to raise problems when finding live issues relating to the above processes at process or account level including impact assessment.
This will involve reporting, consolidation, and low level analysis of information, take ownership of billing and payment related problems acting as 1st line support for new problems, quantifying and prioritising the problems as required. You will play an integral part with our compliance partners to ensure we are compliant with all the relevant General Conditions.
Please note, this is a 12 month fixed term contract.
As a Billing Operations Analyst 12 month FTC you will...
Perform all daily billing and payment related processes in the rating and billing manager.
Perform BAU mobile billing tasks
Monitor, report and manage daily, weekly, monthly mobile KPI’s & stats
Ensure daily bill runs are completed within SLA.
Managing all events Rating and Re-rating within SLA.
Ensure all event rating is completed in a timely manner on a daily basis.
Complete daily bill run reconciliations including events processing.
Build relationships with internal and external stakeholders across fixed line and mobile
Ensure all payments are generated and requested.
Validate and approve all Payment requests.
Manage all submissions and Payments.
System performance monitoring for all billing and payment related processes.
Transmit and reconciliations of all bill media to 3rd party processing.
Any other duties
To be able to succeed in this role, you must have the following skills and experience…
Fast decision making skills.
Ability to work to tight deadlines and work under pressure to meet these targets.
Comfortable in an environment with changing priorities, and competing demands for time.
Commitment and drive to self manage tasks and workload and take ownership of key activities.
Be able to think outside the box and use initiative
Business focused and driven for results
Highly motivated with ability to drive results
Strong verbal and written communication skills
Excellent interpersonal and time management skills.
Excellent attention to detail and process awareness.
Excellent knowledge of Customer Management systems
Have an understanding of billing, event usage and payment processing.
Ability to identify new patterns of fraudulent behaviour
High level knowledge of Excel and should be competent with using pivot tables, data sorts, subtotals, lookups and formulas.
High level of ability to manage large data volumes and maintain billing and payment output data files.
In depth knowledge of the account sign up process.
Excellent understanding of call traffic.