To be the customer’s technical consultant, allowing a review of the customer’s current services and leading to a reengineered solution for better performance, cost savings and easier management for the customer and the network
Liaise between the customer and Colt Engineering, Design, Delivery and Operations, to ensure each is aware of the customer solution and to create an effective installation
Partner with the sales team to recommend the most appropriate solution to the customer
Assists Sales Engineers and Solution Architects in building complex proposals (Pre-Qualification, Bespokes, Technical input for orders, Order Validation, Creating Diagrams ..)
Work in collaboration with Sales/Inside Sales and assuring completeness & correctness as deliverable orders
Manage the cost of the different elements that build the solution to ensure it best fits the customer’s requirements and is most cost effective
Document the final Solution design to a level of detail and rigour that enables all relevant technologies and services to be identified for internal approval.
Maintains awareness of all Colt Products and tools at a high level where they can be utilized for support to customers.
Utilizes knowledge and experience to assess and advise on the improvements of pre-sales processes.
Identify and quantify the associated gaps and risks including mitigation plans in conjunction with Commercial/Bid management, and other sales supporting entities whenever appropriate.
Adherence to Colt governance processes, tools and sales methodology.
Experience in a technical environment like IP&Transmission Engineering, technical assistance center, configuration support
Experience of designing and selling such services: fibre, copper, DSL transmission services, Ethernet and IP private networks, accesses to the Internet, resiliency and security services, TDM voice, VoIP, IP Telephony, Intelligent Numbers, IVR etc)
Experience with service oriented roles
Strong technical understanding of Customer Network technologies and Colt products & technologies covering :
Managed networking: protocol stack, IP addressing, routing protocols, Transmission (SDH, EoSDH, MSP, DWDM, Ethernet), MPLS, VPNs, interfaces and standards,
High Speed Services, Dark Fiber
Colt access technologies (Ethernet, MSP,ULL FTTH, xDSL, GCR)
Internet Access (IP Access, Smart Office, IAS)
Voice (IN/IVR, VoIP Access, TDM/IP)
Customer Service background or customer oriented experiences
Excellent communications skills, both written and verbal
Bachelor’s degree in Computer Science, Telecommunications or related field.
Certifications required in one of the previous areas of expertise: Cisco CCNP, CCNA, CCVP, Avaya UC or CC sales and design certification, Microsoft Exchange & Lync, ITIL, …
Local language and fluent English
Adopts a flexible and results orientated approach
Works on own initiative where necessary
Ability to cope with stress, solve problems and deal with a variety of situations
High level of accuracy and attention to detail
Methodical and thorough approach to work
Ability to work under pressure and meet multiple deadlines to address multiple issues