About the job
This is an exciting opportunity to join the world of Credit & Debt Management at Plusnet. You will play an integral role within the Billing Department, ensuring the collection of overdue money through regular contact and developed relationships with customers. You will liaise with our 3rd Party Debt Collection Panel, monitor accounts for reactivation in line with credit agreements and investigate opportunities to reduce our overall debt position.
This role is ideal for anyone that has an existing understanding or interest in debt management & credit control, and is now looking for a fresh challenge within Plusnet.
As a Credit and Debt Administrator (12 month FTC) you will...
Make outbound collection calls to collect debt owed by customers.
Negotiate mutually agreeable payment plans.
Ensure customers are aware of the consequences of non-payment and the next steps.
Demonstrate awareness of churn risk and make proactive steps to retain customers.
Manage the payments of agreed payment plans and contact non paying customers.
Agree and sign off payment plans, contacting customers where necessary.
Take ownership of the Fraud Management process.
In order to apply you must have the following skills, experience and outlook...
An understanding of the credit and debt management process
Strong negotiating skills
Experience of working towards agreed targets
Basic excel skills
A self-motivated team player who can work under pressure.
Excellent customer communication skills via phone, email and letter