Senior Engineer - Network Management

Employment Type:
Any
Sector:
Network Jobs
Job Role:
Network Management Jobs
Area:
Haryana
Location:
India
Salary:
Competitive
Posted:
18-Jun-18
Recruiter:
Mobile Jobs
Job Ref:
RX00160718_X

About the role
Key Spoc for Incident , Problem & Change Management

Resolve Customer Escalations

Ensure Service Delivery as per agreed SOW / SLA

Assist Manager in monthly Dashboards / Service Level parameters

Mentor & Hand hold L1 Teams and enhance their performance

Act as a key SPOC for L2 & L3 Incidents

Take initiatives in learning & evaluating new Network Technology & Tools

Prepare RCA for Sev1 incidents

Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices

Co-ordination with customer performing for any change managment.

Process / procedure /documentation Preparation for existing and upcoming customer.

MIS customer report preparations and ensuring Audit compliance

Key Spoc for Incident , Problem & Change Management

Resolve Customer Escalations

Ensure Service Delivery as per agreed SOW / SLA

Assist Manager in monthly Dashboards / Service Level parameters

Mentor & Hand hold L1 Teams and enhance their performance

Act as a key SPOC for L2 & L3 Incidents

Take initiatives in learning & evaluating new Network Technology & Tools

Prepare RCA for Sev1 incidents

Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices

Co-ordination with customer performing for any change management.

Process / procedure /documentation Preparation for existing and upcoming customer.

MIS customer report preparations and ensuring Audit compliance


About you
Experience in Router & Switches,WLC, AP, F5 and syslogs monitoring & analysis.

Certification:- CCNA , CCNP or equivalent along with Good communication skills.


Additional information
Minimum of 4-5 years related work experience in customer facing organizations within the telecom or IT industry.

Experience on Network and Telco Management & Administration

Experience in multiple OEM Networking products would be an advantage

Working experience on analysis of Event log monitoring tools and syslog tools

Knowledge and understanding of basic networking principles and best practices

Knowledge and working experience in Networking Products

Understanding & experience of Routing (BGP,OSPF,EIGRP) & IP Protocols and switching technology like STP,Ether/Port channel,Redudancy protocol(HSRP,VRRP,GLBP)

Ability to handle multiple Networking products./ Protocols

Knowledge and working experience in WLC, LTM, GTM, Nexus, Cisco Routers , Switches.

Knowledge and understanding of information security principles and best practices

Knowledge and working experience ( Prefered) in Security Products

BE/Diploma/Degree in business, or science (or other relevant area).

ITIL foundation certification would be an advantage


Department
Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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