Customer Service Engineer

Employment Type:
Network Jobs
Job Role:
IP Network Jobs, Network Support Jobs
Mobile Jobs
Job Ref:

ECI is looking for a Customer Service Engineer who will support all aspects of implementation and support ECI Products for networking infrastructure

(Layer 2 and Layer 3) and optics portfolio into carriers and service providers throughout the region. In our team, you are going to enable providers to roll out, maintain and troubleshoot Carrier Ethernet-based data connectivity services and help to integrate IP/MPLS and MPLS-TP for optimized service.


Troubleshoot and resolve technical problems including Lab simulation
Analyze network and equipment configuration problems and defects, provide onsite troubleshooting when required
Perform onsite activities such as Site Survey, Installation, Site and Network commissioning, Network expansion, SW-Upgrades, On-the-Job-Training
Participate sometimes in the complete phase of product introduction, implementation, trials and proof of concepts
Interface with 3rd Tier Technical Support, Engineering, Product Management and other departments to address customer’s issues in the most effective manner
Executing professional training to customers
Participate at 24x7 on duty service
University Degree in IT and Telecommunications or similar
Professional experience as Network Engineer with a strong background of IP data-communications or telecommunications industry - advantage
Experience in customer support, including all phases of post sales engineering – advantage
Hands on experience with configuring IP/network equipment such as routers and switches
Data test equipment operating– Using Traffic generator and Sniffer, understand the configuration and analyze the results
Solid Knowledge of ETH L1/L2, MPLS-TP, IP-MPLS, VPN, multi-service network, routing and switching etc.
Solid Knowledge in SDH, DWDM and Optics technologies – advantage
Knowledge of the Provider networking infrastructure – advantage
Willingness to Travel to customer and ECI premises
Fluent German & English language skills
Driving License

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