OSS Support Engineer

Employment Type:
Full Time, Permanent
IT Jobs
Job Role:
OSS Jobs
Mobile Jobs
Job Ref:

Role purpose: Responsible for OSS support and continuous improvement, according to Vodafone Netherlands requirements and needs.

Key accountabilities and decision ownership:

• Administer some OSS critical applications for Vodafone Netherlands

• Perform fault handling and implement corrective actions by having direct contact with 3rd parties (hardware or software vendors) to ensure problems are solved within the expected time frames.

• Apply daily routine monitoring and health checks on the OSS systems

• Participate in new projects activities, by providing input, implementing or verifying improvements in processes and work instructions, verifying configuration changes.

• Interact with customer technical staff, NOC engineers, operation managers and other groups within Service Delivery organization.

Core competencies, knowledge and experience [max 5]:

• Detailed knowledge of OSS & Tools monitoring systems (OSS-RC, Nagios, Solarwinds, Spectrum, Netscout, etc.)

• Detailed knowledge of Operation Systems (Windows, Linux, Solaris, HP-UNIX) and Database Administration (SQL, Oracle)

• Proficient with virtualization technologies: VmWare vSphere/ESX, etc.

• Shell Scripting skills.

• ITIL knowledge.

Must have technical / professional qualifications:

• Computer Science MSc degree or equivalent

• More than 3 years of experience in a telco environment, performing similar functions, including specific training.

• Linux/Unix System administration skills

• Ability to work across multi-functional and cultural boundaries to deliver results and change.

• ITIL Certification or deep know-how.

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