Customer Success Manager

Employment Type:
Full Time
Sector:
Management and Executive Jobs
Job Role:
Customer Service Jobs
Area:
Victoria
Location:
Australia
Salary:
Competitive
Posted:
18-May-18
Recruiter:
Mobile Jobs
Job Ref:
PR00150618-xx

Cool stuff you'll need to do: 

  ​Provide client relationship management for all assigned clients
Assist clients to expand their usage and adoption of Adobe digital marketing products
Be a trusted advisor to enable clients to apply our tools to achieve their business objectives
Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
Ensure that every client contract is renewed
Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client satisfaction
Communicate consistently with clients throughout the contract life cycle, escalating important issues where needed
Maintain client contact and provide status updates for all outstanding issues
Manage client expectations, keeping clients satisfied and expectations realistic
Coordinate with customer support to ensure timely closure of quality issues
Coordinate and provide project management for professional services requests
Fully understand client requests, documenting and engaging appropriate resources 
What you'll need to get started:

Passion for digital marketing and client success

Demonstrated exceptional customer skills from previous employment

Strong and proven track record of successfully managing client relationships and technical projects

Excellent work ethic and leadership skills

Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations

Understanding of enterprise internet business models and online processes, terminology, concepts and strategies

Exceptional organizational, presentation, and communication skills, both verbal and written

Demonstrated ability to deal with change and excel in high-stress situations

Self-managed, responsive, and dedicated to client success .

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