As a Director of Cloud Operations, you’ll own operations and administration of our production cloud web security service to ensure reliability, recoverability and optimum performance.
Deliver service availability at or greater than 99.9% uptime in the cloud at specified concurrency and performance levels.
Manage a team tasked with implementation and operations of a cloud datacenter infrastructure, datacenter administration, servers, storage, networks, and operations that support the applications and business processes as required.
Deploy and utilize automation tools to minimize human operational requirements.
Create, manage and report against KPIs for the platform’s operation, overseeing all platform change management and deployment activities.
Implement and maintain full operational compliance against various security and compliance requirements
Consistently improve performance and reliability as the platform scales, driving continuous improvement through operational metrics.
Technical aptitude and a passion for staying current with new and upcoming technologies to ensure the best possible solutions.
10+ years managing enterprise cloud operations and environments.
3+ years managing large scale public cloud application deployments.
Proven experience leading a globally dispersed team.
Strong prior experience managing projects, activities, vendors and infrastructure activities in a virtual environment.
Excellent technical knowledge and long term practical experience in the design, implementation, management, and maintenance of virtual SaaS systems.
Proficiency in AWS management.
Proficient experience managing outages, customer escalations, crisis management and other similar circumstances.
Knowledge of Data Center networks, routing, switching, firewalls and site-to-site connectivity
Working knowledge of infrastructure security concepts including firewalls, DMZs, intrusion detection/prevention systems, network security, application security concepts, password management, RBAC, access provisioning,.
MCPS, CISA, CISM, CISSP or CIPP certifications a plus.
Experience with the phases of the software development lifecycle.
Interpersonal skills and team player to maintain collaborative relationships throughout the company.
Ability to think and work analytically.
Ability to work independently.
Ability to document policies, procedures and technical diagrams.
Ability to manage a substantial unplanned workload with short deadlines.